Reference

How elngwin Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use your account, how we store it, and who we share it with — covering wallet details from DANA, OVO and GoPay through to device and session data.

Account data protectedDANA, OVO, GoPay wallet handling disclosedNo data sold to third partiesRetention periods stated clearlyContact path for data requests
elngwin How elngwin Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply encryption across account login, wallet transactions and stored personal data. Cookies help us keep your session active between pages and remember your preferred payment method — you can manage cookie preferences through your browser settings at any time without losing your account.

Encryption in Transit

All data between your device and our servers travels over an encrypted connection. This covers login steps, DANA and GoPay payment flows, and account form submissions.

Cookie Use

Session cookies keep you logged in as you move between the lobby and wallet pages. Analytics cookies are anonymised and never tied back to your personal profile.

Data Retention

We keep account and transaction records for as long as required by applicable rules in your eligible region. Once retention periods end, data is deleted or anonymised.

Requesting Changes

You can ask us to correct inaccurate details, remove outdated data or unlink a wallet like OVO from your account. Submit the request through live chat or email support.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or delete the personal information we hold on your account — including wallet records linked to DANA, OVO or GoPay — you can reach our support team through the channels below. We aim to respond to data-related requests within a reasonable timeframe, and we'll confirm receipt as soon as your message comes in.

Live Chat Open the chat widget from your account page to raise a data request directly. Agents handle privacy questions alongside general account support.
Email Support Send your data access or correction request to our support address found in the account help section. Include your registered mobile number for faster matching.
Account Help Centre The Help Centre covers data deletion steps, wallet unlinking for DANA or OVO, and how to request a copy of your stored account information.

Common Questions About Your Privacy on elngwin

These are the questions we hear most often about how account data is handled, what rights you have, and how to act on them. If something isn't covered here, our support team is the fastest way to get a specific answer.

We collect your name, email, mobile number and the payment details you link — such as your DANA or OVO wallet ID. Device and session data is also logged to protect your account from unauthorised access.

No. We never store wallet PINs or full authentication credentials. Payment confirmation passes through the e-wallet's own secure flow, and only the transaction reference reaches our system.

Yes. Contact us via live chat or the support email listed in your account Help Centre. Include your registered mobile number so we can match the request to your account quickly.

Retention periods follow applicable rules in your eligible region. Once that period ends, records are either permanently deleted or anonymised so they can no longer be linked to you.

We do not sell or trade your information. Data is shared only with payment processors — like those supporting DANA, OVO and GoPay rails — strictly to complete your transactions, nothing more.

Open a request through live chat or send an email via the Help Centre. State clearly that you want account data removed, and we will confirm the steps and timeline for your region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.